:root{--navy:#15384c;--blue:#245b78;--bg:#f3f6f8;--line:#dce4e8;--muted:#667882;--white:#fff}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:#1c2d36;font-family:Arial,Helvetica,sans-serif}.shell{min-height:100vh;display:grid;grid-template-columns:242px 1fr}.sidebar{position:-webkit-sticky;position:sticky;top:0;height:100vh;background:#102f41;color:#dbe7ed;padding:27px 17px;display:flex;flex-direction:column}.brand{display:flex;align-items:center;gap:11px;padding:0 9px 28px}.brandMark{width:38px;height:38px;border-radius:10px;background:#fff;color:#15384c;display:grid;place-items:center;font-weight:900;font-size:23px}.brand b,.brand small{display:block}.brand b{font-size:17px;color:#fff}.brand small{font-size:11px;color:#91a8b4;margin-top:2px}.sidebar nav{display:flex;flex-direction:column;gap:6px}.sidebar nav a{display:flex;align-items:center;gap:12px;text-decoration:none;color:#b9cbd4;padding:11px 12px;border-radius:8px;font-size:14px}.sidebar nav a.active,.sidebar nav a:hover{background:#1c4a62;color:#fff}.badge{margin-left:auto;background:#e4f2f8;color:#245b78;font-size:11px;font-weight:700;border-radius:10px;padding:2px 7px}.bottomNav{margin-top:auto}.content{min-width:0;padding:29px 34px 40px}.topbar{display:flex;align-items:center;justify-content:space-between;margin-bottom:22px}.topbar h1{font-size:25px;margin:0 0 5px;color:#17384c}.panelHead p,.topbar p{margin:0;color:var(--muted);font-size:13px}.topActions{gap:12px}.search,.topActions{display:flex;align-items:center}.search{gap:8px;background:white;border:1px solid var(--line);color:#7a8991;border-radius:9px;padding:10px 14px;min-width:230px}.avatar{width:39px;height:39px;border-radius:50%;background:#245b78;color:#fff;display:grid;place-items:center;font-size:13px;font-weight:700}.notice{display:flex;align-items:center;gap:9px;background:#fff8e8;border:1px solid #f0d79b;color:#765817;padding:10px 14px;border-radius:9px;margin-bottom:20px;font-size:13px}.metrics{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));grid-gap:15px;gap:15px;margin-bottom:18px}.metric{background:#fff;border:1px solid #e2e8eb;border-radius:12px;padding:17px;display:grid;grid-template-columns:42px 1fr;grid-column-gap:11px;column-gap:11px;box-shadow:0 2px 8px rgba(20,45,60,.035)}.metric .icon{grid-row:1/4;width:40px;height:40px;border-radius:10px;display:grid;place-items:center}.icon.blue{background:#e7f2f8;color:#236c91}.icon.amber{background:#fff1d9;color:#a4640c}.icon.violet{background:#eeeafa;color:#6350a5}.icon.green{background:#e5f4ec;color:#26754d}.metric span{font-size:12px;color:var(--muted)}.metric strong{font-size:25px;line-height:1.15;color:#17384c}.metric small{font-size:10.5px;color:#77878e}.grid{display:grid;grid-template-columns:minmax(0,1.8fr) minmax(300px,.8fr);grid-gap:18px;gap:18px}.panel{background:#fff;border:1px solid #e0e7ea;border-radius:12px;box-shadow:0 2px 9px rgba(20,45,60,.035);overflow:hidden}.panelHead{display:flex;justify-content:space-between;align-items:center;padding:18px 19px 15px;border-bottom:1px solid #e6ecef}.panelHead h2{font-size:16px;margin:0 0 4px}.panelHead button{border:0;background:transparent;color:#286484;font-weight:700}.ticket{display:flex;justify-content:space-between;gap:12px;padding:15px 19px;border-bottom:1px solid #edf1f3}.ticket:last-child{border-bottom:0}.ticketMain b{font-size:11px;color:#286484;margin-right:8px}.priority{font-size:9.5px;padding:2px 7px;background:#edf2f4;color:#68777e;border-radius:9px}.priority.high{background:#fff0ea;color:#a64928}.ticket h3{margin:7px 0 5px;font-size:13.5px}.ticket p{margin:0;color:#6e7f87;font-size:11.5px}.ticket p span{color:#b2bec4;margin:0 3px}.ticketState{text-align:right;min-width:115px;display:flex;flex-direction:column;align-items:flex-end;gap:9px}.status{background:#eaf3f7;color:#2c6681;border-radius:12px;padding:4px 8px;font-size:10px}.ticketState small{font-size:10px;color:#8a989e}.visit{display:grid;grid-template-columns:65px 1fr;grid-gap:13px;gap:13px;padding:16px 18px;border-bottom:1px solid #edf1f3}.time{display:flex;align-items:center;gap:5px;color:#2b6684;font-size:12px;font-weight:700}.visit b{font-size:13px}.visit p{margin:5px 0 4px;font-size:11px;color:#697b84}.visit small{font-size:10px;color:#8b999f}.agendaButton{width:calc(100% - 34px);margin:15px 17px 17px;border:1px solid #b8ccd6;background:#f6fafb;color:#225b78;border-radius:8px;padding:10px;font-weight:700}@media(max-width:1000px){.metrics{grid-template-columns:repeat(2,1fr)}.grid{grid-template-columns:1fr}}@media(max-width:720px){.shell{display:block}.sidebar{position:static;height:auto;padding:16px}.sidebar nav{display:none}.content{padding:21px 16px}.topbar{align-items:flex-start}.search{display:none}.metrics{grid-template-columns:1fr}.ticket{display:block}.ticketState{margin-top:9px;align-items:flex-start;text-align:left}}